Introduction to the technical operations management of systems, facilities, equipment, and processes critical to the production of goods and services. Students may explore this topic within a related industry of their choice.
Course Outcomes
Upon successful completion of the course, students should be able to demonstrate the following knowledge or skills:
- Identify the facility’s primary production or output
- Define “mission critical”
- Identify the mission critical components and processes related to the facility’s purpose
- Describe the structure and management of standard systems, databases, and tools and the related data verification and management.
- Explain the basic function of all critical infrastructure and systems components (e.g. HVAC, electrical, mechanical, and building automation systems)
- Summarize the significance of equipment use, care, and testing protocols
- Describe the importance of assessing, troubleshooting, and maintaining a clean, safe, and secure facility environment
- Explain the high-level processes and workflow required in the maintenance and operation of equipment and systems and the production of goods and services
- Explain the basic steps of work order generation and management
- Describe the difference between standard, emergency, and maintenance operations procedures
- Explain the basic operation and alarm responses to critical systems
- State the purpose for the creation, maintenance, and approval of procedure documentation
Institutional Outcomes
IO1 Communication: Communicate effectively and respectfully using verbal, written, and computer skills
IO3 Human Relations/Workplace Skills: Students will be able to demonstrate teamwork, ethics, appropriate safety awareness and/or workplace specific skills
IO3 Human Relations/Workplace Skills: Students will be able to demonstrate teamwork, ethics, appropriate safety awareness and/or workplace specific skills
Course Content Outline
- Identification of facilities structure and function
- Define and identify mission critical operations and its components
- Facilities, infrastructure, equipment operations and management
- Systems, data bases, and tools usage and management
- Identifying processes, procedures, workflow, and related documentation
- Use, care, and testing of systems, machinery, and equipment
- Work order creation, management, and the related customer management processes, agreements, and protocols
- Maintaining Building Automation Systems (BAS) and responding to alarms
Department Guidelines
The cost of books and materials should be held to the minimum cost for the maximum student benefit.