Practical application-oriented study of interpersonal skills and behaviors for the workplace. Topics included are communication, ethics at work, decision making, teamwork, conflict resolution, diversity, etiquette, adapting to change, and work life balance
Course Outcomes
Upon successful completion of the course, students should be able to demonstrate the following knowledge or skills:
- Students will describe and demonstrate the workplace skills and behaviors for interacting with fellow workers, employers, and customers
- Students will identify decision making techniques and apply those principles to the workplace
- Students will use examples to illustrate the importance and the challenges of handling change in the workplace
- Students will demonstrate professionalism on the job
Institutional Outcomes
IO3 Human Relations/Workplace Skills: Students will be able to demonstrate teamwork and/or workplace specific skills related to human relations.
Course Content Outline
- Communication
- Ethics at Work
- Effective Decision Making
- Groups and Teams
- Conflict management
- Intercultural Competence
- Workplace Etiquette
- Organization Savvy
- Change
- Maintaining Work and Life Balance