The student will look at management in organizations and the information, tools, qualities, and skills needed to successfully manage others while fostering a positive work environment and contributing to organizational success.
Prerequisites
BUS 120, or SOC&101, or PSYC&100 or Instructor Permission.
Quarters Offered
Winter
Course Outcomes
Upon successful completion of the course, students should be able to demonstrate the following knowledge or skills:
- Define the supervisory roles and functions
- List essential skills and knowledge needed for a successful supervisor
- Identify current trends impacting business and the effect on the supervisory position
- Identify and discuss leadership theories
- Describe and discuss the characteristics of groups and teams
- Explain delegation
- Explain the importance of SMART (specific, measurable, achievable, realistic, time bound) goal setting
- Explain recruitment and retention
- Describe the importance of employee orientation and training programs
- Explain the performance and the importance of performance evaluation
- Discuss motivation, discipline, and feedback techniques
- Identify and describe legal and ethical challenges for the supervisor
Institutional Outcomes
IO3 Human Relations/Workplace Skills: Students will be able to demonstrate teamwork, professionalism, and/or workplace specific skills.
Course Content Outline
- Successful Supervisors
- Leadership & Teamwork
- Planning & Goal Setting
- Employee Recruiting, Selecting, and Retaining
- New Hire Orientation
- Performance Appraisals
- Employee Training
- Coaching & Motivation
- Positive, Creative, & Productive Work Environments
- Communication
- Difficult Employees, Discipline, & Negative Conflict
- Staffing
- Legal & Ethical Issues
- Technology
- Self-awareness