This course provides an overview of case management within healthcare and human services. Students will develop skills in observation, problem-solving, documentation, and relationship-building through the exploration of the case management process, which includes client engagement and assessment, care planning, resource acquisition, and care coordination.
Prerequisites
1. Collaborate with clients to establish mutually agreed upon goals and create appropriate service plans based on these goals
2. Accurately document services provided and contact with providers
3. Facilitate referrals to community resources
4. Collaborate with professionals from diverse disciplines as part of interdisciplinary teams
IO1: Communicate proficiently with clients, families, and members of the care team, using appropriate channels to enhance personal care, contribute to positive health outcomes, and instill optimism for recovery
1. Role of the Case Manager
2. Community Resources
3. Case Management Process
4. Collaboration
5. Documentation