This course examines the concepts for designing, planning, and improving service through application of operations management. Students will learn to evaluate the operational decision-making management techniques used to improve processes and productivity in organizations. Topics include quality control, forecasting, workflow processes and lean manufacturing, and inventory management.
Prerequisites
Acceptance into the Bachelor of Applied Science in Applied Management program.
Course Outcomes
Upon successful completion of the course, students should be able to demonstrate the following knowledge or skills:
- Identify and recommend concepts for designing, planning, and improving production processes
- Explain and evaluate operational decision-making
- Explore management techniques used to improve processes and productivity in organizations
- Define and discuss quality control
- Analyze the relationships among product demand, workflow process and forecasting
- Explain basic lean manufacturing principles
- Select and apply inventory management tools and philosophies
Institutional Outcomes
Course Content Outline
- Module 1 Operations Management Fundamentals
- Module 2 Process Analysis and Improvement
- Module 3 Planning and Scheduling
- Module 4 Lean Principles
- Module 5 Supply Chain Management